Privacy policy

Privacy Policy

Last updated: September 2, 2026

 

OVODOLL operates this store and website, including all related information, content, features, tools, products, and services, to provide customers with a curated shopping experience (collectively, the "Services").

Our store is powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose personal information when you visit or use the Services, make a purchase or other transaction, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy concerning the collection, processing, or disclosure of personal information, this Privacy Policy will control.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood the practices described in this Privacy Policy.

Personal Information We Collect or Process

"Personal information" means information that identifies you or can reasonably be linked to you or another person. It does not include information collected anonymously or information that has been de-identified so that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, telephone number, and email address.
  • Payment and billing information, including your selected payment method, billing details, transaction details, payment status, and payment confirmation. Complete payment card details may be processed directly by Shopify or other payment service providers rather than stored directly by OVODOLL.
  • Account information, including your account details, preferences, settings, and authentication information.
  • Transaction information, including products you view, add to your cart, purchase, return, exchange, or cancel, together with your transaction history.
  • Communications with us, including information you provide when submitting a customer service request or otherwise contacting us.
  • Device and technical information, including information about your device, browser, network connection, IP address, and other online identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, place an order, use the Services, contact customer support, or otherwise provide information to us.
  • Automatically through the Services, including through cookies and similar technologies when you visit or use the website.
  • From service providers, including companies that provide payment processing, website hosting, analytics, customer support, fulfillment, shipping, fraud prevention, and other services on our behalf.
  • From business partners or other third parties, where permitted by applicable law.

How We Use Personal Information

Depending on how you interact with the Services, we may use personal information for the following purposes:

  • Providing and improving the Services. We may use personal information to process transactions, fulfill orders, arrange delivery, manage customer accounts, remember preferences, process returns or refunds, provide customer support, and improve the customer experience.
  • Marketing and advertising. Where permitted by applicable law, we may use personal information to send promotional communications and measure or improve our marketing activities. You may opt out of promotional emails at any time by using the unsubscribe link in those messages.
  • Security and fraud prevention. We may use personal information to authenticate accounts, identify or investigate suspected fraudulent, illegal, unsafe, or malicious activity, protect customers, and secure the Services.
  • Communicating with you. We may use personal information to answer questions, provide order and delivery updates, respond to customer service requests, and maintain our customer relationship.
  • Legal and regulatory purposes. We may use personal information to comply with applicable laws, respond to valid legal processes, enforce our policies, protect our rights, and participate in actual or anticipated legal proceedings.

How We Disclose Personal Information

We may disclose personal information to third parties for legitimate business purposes and as permitted or required by applicable law, including:

  • Shopify and service providers that support website hosting, payment processing, analytics, customer support, cloud storage, fulfillment, shipping, security, and fraud prevention.
  • Business and marketing partners that help us provide services or conduct marketing activities, where such activities are used and permitted by applicable law.
  • Third parties when you direct us, request the disclosure, or otherwise provide your consent.
  • Affiliates or companies within our corporate group, if applicable.
  • Parties involved in a business transaction, such as a merger, acquisition, financing, reorganization, or bankruptcy.
  • Government authorities, regulators, courts, law enforcement agencies, or other parties when disclosure is required by law or reasonably necessary to protect our rights, the Services, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information relating to your access to and use of the Services to provide and improve its services.

Information submitted through the Services may be transmitted to and processed by Shopify and other service providers in countries outside the country in which you reside.

Certain Shopify features may use information about your interactions with this store, other merchants, and Shopify. In those circumstances, Shopify may be responsible for processing personal information and responding to certain privacy requests.

To learn more, please review the Shopify Consumer Privacy Policy. Depending on where you live, you may also be able to exercise certain rights through the Shopify Privacy Portal.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the Services, improve performance, prevent fraud, and support marketing activities where permitted.

Your browser may allow you to remove or reject cookies. Disabling certain cookies may affect the availability or functionality of parts of the Services.

Where required by applicable law, we will request consent before using non-essential cookies.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you follow a link to a third-party service, you should review that party's privacy and security policies.

We are not responsible for the privacy, security, accuracy, or reliability of third-party services that we do not own or control. The inclusion of a third-party link does not necessarily imply endorsement of that third party or its content.

Age Requirements and Children's Data

The Services are intended only for individuals who have reached the age of majority in their jurisdiction and are legally permitted to purchase adult products.

We do not knowingly collect personal information from children. If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined by applicable law, personal information belonging to individuals under 16 years of age.

Security and Retention

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security.

Information sent through insecure communication channels may be intercepted. Please do not send passwords, complete payment card details, or other sensitive financial information through the contact form or ordinary email.

We retain personal information for as long as reasonably necessary to provide the Services, maintain customer accounts, complete transactions, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

The applicable retention period depends on the nature of the information, the reason it was collected, and relevant legal requirements.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights concerning your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to access or know. You may have the right to request access to personal information we hold about you.
  • Right to deletion. You may have the right to request deletion of personal information we maintain about you.
  • Right to correction. You may have the right to request correction of inaccurate personal information.
  • Right to portability. You may have the right to receive a copy of certain personal information in a portable format.
  • Right to opt out. Depending on where you live, you may have the right to opt out of certain sales or sharing of personal information or its use for targeted advertising.
  • Communication preferences. You may unsubscribe from promotional emails by using the unsubscribe link included in those messages. We may continue to send non-promotional communications concerning accounts, orders, transactions, security, or customer service.

Additional Rights for UK and EEA Residents

If you reside in the United Kingdom or European Economic Area, subject to applicable exceptions and limitations, you may also have the following rights:

  • Objection and restriction. You may have the right to object to or request restriction of certain processing activities.
  • Withdrawal of consent. When processing is based on consent, you may withdraw that consent at any time. Withdrawal will not affect processing that was lawful before consent was withdrawn.

You may exercise applicable rights by contacting us using the details below. Rights concerning information processed by Shopify may also be exercised through the Shopify Privacy Portal.

We will not unlawfully discriminate against you for exercising a privacy right. We may need to verify your identity before processing a request, as permitted or required by law.

Where permitted, you may designate an authorized agent to submit a request on your behalf. We may require evidence of the agent's authority and may ask you to verify your identity directly.

Complaints

If you have a complaint about how we process personal information, please contact us using the details below.

Depending on where you live, you may have the right to appeal our decision or submit a complaint to your local data protection authority. A list of European Economic Area data protection authorities is available from the European Data Protection Board.

International Transfers

Personal information may be transferred to, stored in, or processed in countries outside the country in which you reside.

Where required, transfers of personal information outside the European Economic Area or United Kingdom will rely on legally recognized safeguards, such as adequacy decisions, the European Commission's Standard Contractual Clauses, the United Kingdom's applicable transfer mechanisms, or another valid legal mechanism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the "Last updated" date, and provide any notice required by applicable law.

Contact

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, please contact us using the following details:

  • Email: support@ovodoll.com
  • Legal entity: LOK YING INTERNATIONAL TECHNOLOGY LIMITED
  • Address: Room 18, 2/F, TusPark, 118 Wai Yip Street, Kwun Tong, Kowloon, Hong Kong SAR

For the purposes of applicable data protection laws, LOK YING INTERNATIONAL TECHNOLOGY LIMITED is the controller of your personal information where applicable.